Terms of Service

1. Acceptance of Terms

By accessing or using Cruvo's website, mobile application, or any of our services (collectively, the "Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our Service.

We may update these Terms from time to time. Continued use of the Service after any changes constitutes acceptance of the new Terms. We will notify you of significant changes via email or through the Service.

2. Description of Service

Cruvo is an AI-powered recruitment platform that connects job seekers with employment opportunities. Our Service includes:

• AI-powered job matching and recommendations
• Voice-based AI interviews with "Kora", our AI career assistant
• Resume/CV analysis and profile creation
• Communication facilitation between job seekers and employers
• Career coaching and guidance features

3. User Accounts and Registration

To use certain features of our Service, you must:

• Create an account with accurate, complete, and current information
• Be at least 18 years of age or the legal age of majority in your jurisdiction
• Maintain the security of your account credentials
• Notify us immediately of any unauthorised access to your account

You are responsible for all activities that occur under your account. We reserve the right to suspend or terminate accounts that violate these Terms.

4. User Obligations

When using our Service, you agree to:

• Provide truthful and accurate information in your profile and applications
• Use the Service only for lawful purposes related to employment
• Not impersonate any person or entity
• Not upload malicious content, viruses, or harmful code
• Not attempt to access other users' accounts or private information
• Not use automated systems (bots, scrapers) without our permission
• Not harass, abuse, or harm other users or Cruvo staff
• Comply with all applicable laws and regulations

5. Intellectual Property

The Service, including all content, features, and functionality, is owned by Cruvo and is protected by copyright, trademark, and other intellectual property laws.

Your Content: You retain ownership of content you submit (resumes, profile information, etc.). By submitting content, you grant us a licence to use, process, and display it for the purpose of providing the Service.

Our Content: You may not copy, modify, distribute, or create derivative works from our Service without prior written consent.

6. AI and Automated Processing

Our Service uses artificial intelligence and automated processing to:

• Analyse your profile and match you with suitable opportunities
• Conduct voice interviews and assess qualifications
• Generate recommendations and insights

While AI assists in the recruitment process, final hiring decisions are made by employers, not by our AI systems. You have the right to request human review of AI-assisted decisions that significantly affect you.

7. Privacy

Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Agreement and Data Protection Notice, which are incorporated into these Terms by reference.

8. Fees and Payments

Job Seekers: Our Service is free for job seekers. There are no hidden fees, premium tiers, or charges for accessing job matching features.

Employers: Employers may be subject to fees based on our success-based pricing model. Specific terms are provided in separate agreements with employers.

9. Disclaimers

10. Limitation of Liability

To the maximum extent permitted by law, Cruvo and its affiliates, officers, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Service.

Our total liability for any claims arising from these Terms or your use of the Service shall not exceed the greater of (a) the amount you paid to us in the 12 months preceding the claim, or (b) £100.

11. Indemnification

You agree to indemnify and hold harmless Cruvo and its affiliates from any claims, damages, losses, or expenses (including legal fees) arising from your use of the Service, violation of these Terms, or infringement of any third-party rights.

12. Termination

By You: You may terminate your account at any time by contacting us or using account deletion features in the Service.

By Us: We may suspend or terminate your access to the Service immediately, without prior notice, if you violate these Terms or for any other reason at our discretion.

Upon termination, your right to use the Service ceases immediately. Provisions that by their nature should survive termination will remain in effect.

13. Governing Law and Disputes

These Terms shall be governed by and construed in accordance with the laws of England and Wales, without regard to conflict of law principles.

Any disputes arising from these Terms or your use of the Service shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Before initiating legal proceedings, we encourage you to contact us to attempt to resolve any disputes informally.

14. General Provisions

• Entire Agreement: These Terms constitute the entire agreement between you and Cruvo regarding the Service.
• Severability: If any provision is found unenforceable, the remaining provisions will continue in effect.
• Waiver: Our failure to enforce any right or provision does not constitute a waiver.
• Assignment: You may not assign your rights under these Terms without our consent.

15. Contact Information

If you have questions about these Terms of Service, please contact us: